Licensed Life and Health Insurance Agent

Licensed Life & Health Insurance Agent

Payroll & Administration Background Preferred

📍 On-Site | Charlotte, NC (Near Billy Graham Parkway and Police Training Academy)

FullHR is seeking a Licensed Life & Health Insurance Agent with strong payroll and administrative experience to join our growing team at our Charlotte office. This role blends insurance expertise with hands-on client support across benefits, payroll, and human resources administration.

You will work directly with existing clients and their employees, supporting benefit programs, open enrollment, payroll coordination, and core HR functions. This is an excellent opportunity for a detail-oriented professional who enjoys client service, compliance, and helping organizations operate efficiently.

Key Responsibilities

Client & Employee Support

• Service existing client accounts and communicate Life & Health insurance options to employees

• Support employees during Group Open Enrollment and ongoing benefits administration

• Resolve client inquiries and concerns professionally and promptly

• Maintain strict confidentiality and HIPAA compliance at all times

Benefits & HR Administration

• Assist employees with benefit programs, leave requests, and eligibility questions

• Coordinate closely with the HR team during annual Open Enrollment

• Support employee relations activities, including disciplinary discussions, investigations, and terminations

• Guide leadership on sensitive or complex employee matters and escalate when appropriate

• Implement and reinforce company culture, values, and policies

Payroll & HRIS Support

• Assist with new hire onboarding, including E-Verify, background checks, and documentation

• Set up and maintain employee records within payroll systems and the FullHR e-Navigator HRIS platform

• Compile, update, and audit personnel records (earnings, time & attendance, absences, status changes, terminations)

• Prepare reports and provide authorized employment data in compliance with federal and state regulations

• Secure all client and employee records to ensure mandated confidentiality

Talent & Administrative Support

• Screen, recruit, interview, onboard, and train new employees

• Coordinate employee recognition and engagement initiatives

• Accurately maintain employee files and required documentation

• Provide management with requested reports and records

Qualifications & Skills

• Active Life & Health Insurance License (required)

• Proven experience in HR administration, benefits administration, or payroll support

• Strong knowledge of employment records, compliance, and confidentiality requirements

• Excellent listening, communication, and multitasking skills

• Patient, compassionate, and professional demeanor

• Ability to work collaboratively while managing sensitive information with discretion

Qualifications:

• Previous experience in insurance, customer service, or other related fields
• Ability to build rapport with client's employees
• Excellent written and verbal communication skills
• Ability to prioritize and multitask
• College degree in Benefits, Human Resources, Business Administration or a related field required
• A minimum of two years of experience in Human Resources or Administration
• Strong ability to multitask and remain calm in emergencies
• Superb conflict resolution skills
• Ability to display integrity, professionalism, and confidentiality at all times
• Strong knowledge of laws and regulations
• Proficient with Microsoft Office Suite or related software
• Proficient in HRIS and talent management systems
• Proficient in Microsoft Excel and the auditing process
• Previous experience in Human Resources, recruiting, or other related fields
• Strong organizational skills